This Customer Service Policy applies to all visitors and customers of this website. It is designed to ensure transparent, fair, and consistent service standards for every shopping experience. We are committed to providing high-quality products, affordable pricing, reliable global logistics, and professional after-sales support for all users. By placing an order on our website, you agree to the service terms listed below. All policies are formulated in accordance with international e-commerce standards and consumer protection principles to maximize protect customer rights and interests.
1. Order & Payment Policy
Our website uniformly uses US Dollar (USD) as the only settlement currency for all orders. All product prices, discount amounts, and order totals are displayed and calculated in USD to ensure pricing consistency and avoid exchange rate differences or hidden conversion fees for global customers. All prices shown on the product page are final consumer prices, excluding no undisclosed service fees or handling charges.
We provide regular site-wide discount activities for all products. Every item in our store is eligible for high discounts, allowing customers to purchase classic daily instant ramen products at cost-effective prices. Once an order is successfully paid, the system will automatically confirm the order information, and our team will start order processing immediately.
2. Shipping & Delivery Policy
We provide 100% free worldwide shipping for all orders without minimum order requirements. No shipping fees will be charged to customers under any circumstances. To deliver products in a timely manner, our team processes and arranges shipment for all confirmed orders within standard processing time. After dispatch, packages will be delivered to most global regions within standard international delivery cycle.
We fully undertake all customs duties, import taxes, and related processing fees incurred during international transportation. Customers will not bear any additional fees or extra charges during customs clearance and delivery process. All potential cross-border costs are covered by our store, ensuring a completely transparent and worry-free shopping experience.
All products are packaged with professional and shockproof packaging materials to prevent damage, extrusion, or leakage during long-distance transportation. We strictly follow standardized packaging procedures to ensure all goods arrive intact and in good condition.
3. Return Policy
We support a customer-friendly extended return service. Customers can apply for returns within our official return window if they receive damaged, defective, incorrect items, or are unsatisfied with the products for personal reasons. All return applications must be submitted in accordance with our official return process, with valid order information and product photos provided for verification.
To ensure a valid return application, customers shall keep the product and original packaging intact, avoid secondary damage caused by human factors, and ensure the products are resalable. We reserve the right to review all return requests to confirm compliance with return conditions. Returns caused by personal taste preference, improper manual storage, or artificial damage will not be accepted.
4. Refund Policy
After we receive and inspect the returned goods to confirm that they meet the return standards, our official team will initiate the refund process. All eligible refunds will be completed within standard refund processing cycle. The refund will be returned to the original customer payment account.
In cases of product quality problems, shipping damage, or our order delivery errors, we will bear the corresponding return cost and complete the full refund. For returns due to personal reasons, relevant return rules will be followed to confirm the refund amount. All refund processes are formal, standardized, and traceable to ensure customer funds safety.
5. Customer Communication & Support Service
We provide professional one-on-one customer support services for all customers. If you have any questions about product information, order status, logistics inquiry, discount rules, return and refund processes, or other service-related issues, you can get in touch with our support team through the Contact Us page on our website.
Our customer service team is committed to providing accurate, patient, and detailed replies and effective solutions. We attach great importance to every customer’s feedback and suggestions. All customer opinions will be recorded and used for continuous optimization of our products, logistics, after-sales service, and overall shopping experience.
6. Service Commitment & Rights Protection
We always adhere to the service tenet of customer priority, transparency, and integrity. From product selection, order processing, logistics delivery to after-sales resolution, every link implements standardized service procedures to ensure stable and high-quality shopping experience for every global customer.
We promise no hidden fees, no arbitrary charges, and no misleading pricing. All discount activities, shipping policies, tax-bearing rules, return and refund regulations are publicly displayed and strictly implemented. We will actively safeguard the legitimate rights and interests of every customer and properly handle all service problems encountered during the shopping process.
7. Policy Update Statement
We reserve the right to adjust and update this Customer Service Policy according to business development and industry standard changes. All updated terms will take effect immediately after being published on the official website. Continued use of the website and continued ordering behavior will be deemed as recognition and acceptance of the latest service policy terms.